Should I need to extra pay for the product tax?
The price you purchase from our merchant has already covered the tax of our products. No more tax needs to be paid.
How can I apply for product repair service？
Please contact the merchant you purchased from and send out the purchase proof and products following the process. Our merchant will give you a rapid claim. For more details, please refer to our Warranty service.
Can I still enjoy warranty service if my product has exceeded the warranty perio
Once the eligible product is over the period, it won’t enjoy the free warranty anymore. For more details, please refer to our Warranty service.
Can I purchase FIXTOR’s products from sales in another area?
To save the delivery cost and enjoy better local service, we suggest you to purchase from the sales person in your area.
Where can I purchase FIXTOR’s products?
You can buy from our appointed sales person in your area. For more details, please refer to Contact Us page.
What should I do if my warranty service is rejected by the merchant?
Please contact our official customer service department via the email email@example.com, we will follow the situation as soon as possible.
What should I do if I buy fake FIXTOR products from the merchant?
If this situation’s happened, please contact your previous purchase merchant with purchase proof. If you can prove the product is provided by our merchant, you can require a full-refund of all the fake products or free replacement. The delivery fee then will be covered by our merchant.
How can I identify if my purchased product is true?
Each product from FIXTOR has a unique QR Code. You can scan the code to get a unique product number. Then you can use the number to verify on our website. For more details, please refer to the Product Verification page.